• Baccarat Rouge + Halfeti Bundle - Scent Vault

    Are you selling the full bottles?

    No, we sell decants/samples of the fragrance, which is taken from the full bottles.

  • Baccarat Rouge + Halfeti Bundle - Scent Vault

    Why does my 10ml bottle look different from the photo?

    We’ve recently upgraded! Our 10ml bottles have been updated from gold to a new, sleek matte black design.

  • Mont Blanc Explorer - Scent Vault

    Why is my 1ml bottle half full?

    Our 1ml bottles are half full because they’re 2ml bottles. We use the same bottle for both 1ml & 2ml sizes.
  • Baccarat Rouge + Halfeti Bundle - Scent Vault

    Is shipping & delivery free?

    Yes, shipping & delivery is free for all orders over £50.

  • Baccarat Rouge + Halfeti Bundle - Scent Vault

    How quickly will I receive my order?

    2-4 days with standard delivery & 1-3 days with express delivery.

  • Mont Blanc Explorer - Scent Vault

    Does my order come in a pouch or box?

    All 1ml, 2ml & 5ml bottles come with a luxury velvet pouch. While 10ml bottles come with black box packaging.

FAQ

Delivery

Do you ship internationally?

Not yet, we currently only ship in the UK. But may do soon!

I haven't received my delivery?

Couriers may have slight delays when delivering packages during the busy periods.

If assistance is required, please contact: sales@naturelights.co.uk

How quickly will I receive my order?

2-4 days with standard delivery & 1-3 days with express delivery.

FAQ

Orders

There is a problem placing my order?

If you are experiencing any difficulties placing an order, please contact: sales@naturelights.co.ukk & we will get back to you as soon as possible.

How quickly do you fulfil orders?

As soon as your order is received, we usually ship on the same day or the day after.

Where is my order?

As soon as your fragrance order is received, it is usually shipped on the same working day or 1 day after.

Once your order has been dispatched, a confirmation email will be sent. it will also contain the tracking information for your order.

Please ensure that there may be delays with transit, & although it is unlikely, deliveries may arrive to you later than expected.

If further assistance is required, feel free to contact: sales@naturelights.co.uk

Can my order be cancelled?

Once the order has been dispatched, unfortunately we are not able to cancel your order.

If the order has not yet been dispatched, you are able to cancel your order. Please contact: sales@naturelights.co.uk

An item is missing from my order?

If an item is missing from your order, please contact: sales@naturelights.co.uk as soon as possible & we will look into it.

FAQ

Payment

What are the payment options?

We currently accept VISA, Mastercard, Paypal, American Express & Apple Pay.

Where can my promo code be used?

Your promo code can be used during the checkout process.

Please ensure that the code is used within its valid date & hasn't expired.

Ensure the code is successfully applied to the order before the purchase is made. Discounts & codes will not be applied afterwards.

If you don't have a promo code, keep your eyes peeled, as we occasionally run offers & promotions. Subscribe to our newsletter & check out our social media to keep up to date & ensure you get a code.

FAQ

Returns

Are returns or exchanges accepted?

For our fragrances, we do not accept returns or exchanges.

My items have arrived damaged?

We're here to help

Please contact us at sales@naturelights.co.uk within 14 days & we will look into this as a matter of urgency.